Email us at support@blended-analytics.com and we'll get back to you within 1–2 business days.
How do I delete my account?
Open the app → Profile tab → scroll to the bottom → tap Delete Account. All your food logs, body data, goals, and coach conversations will be permanently removed within 30 days.
How do I cancel my Premium subscription?
Subscriptions are managed by the App Store or Google Play, not through the app directly.
You'll keep Premium access until the end of your current billing period.
How do I restore my Premium after reinstalling?
Open the app → Profile tab → tap Restore Purchases. Sign in with the same Apple ID or Google account you used when you subscribed.
My food scan came back with wrong macros — what do I do?
AI photo scans are estimates based on visual analysis. You can edit any logged entry by tapping it in your food log and adjusting the values manually. For a specific food that consistently comes back wrong, try using the barcode scanner for packaged items or the search box for whole foods — both pull from verified nutrition databases.
I can't sign in to my account.
Tap Forgot password? on the sign-in screen to reset via email. If you signed up with Google or Apple, use the same provider button you originally used — accounts are tied to the provider you chose at sign-up. If you're still stuck, email us at support@blended-analytics.com with the email address on your account.
How do I change my calorie or macro targets?
Open the app → Me tab (or Goals in your profile) → Daily Goals. You can set custom targets or let Fortura calculate them from your profile data. Premium users also get adaptive targets that update automatically as your metabolism changes.
How do I connect Apple Health or Google Health Connect?
Open the app → Profile tab → Connected Apps → tap Apple Health or Health Connect → follow the on-screen permissions prompt. You can revoke access at any time from your device settings.
Is my health data private?
Yes. We do not sell your data and we do not use it to train AI models. See our full Privacy Policy for details on exactly what is collected and who it is shared with.
I found a bug or want to suggest a feature.
Email us at support@blended-analytics.com with a description of the bug (including your device model and OS version) or your feature idea. We read every email.
We respond within 1–2 business days.